Business expectations of IT higher than ever before

CIOS and IT managers are faced with higher expectations from their businesses than ever before - which thry must with tighter budgets.

The balance of power between IT departments and the rest of the business has shifted decisively in the past few years. Users are no longer prepared to take IT’s word for it about what is and isn’t possible. The new generation of virtualised modern data centres needs to meet exceptionally high expectations for round-the-clock availability and reliability.

The growth of follow-the-sun global business strategies and demand for 24/7 availability means backup and data protection requirements must now be met with little or no downtime.

It used to be the case that IT departments would have a comfortable downtime window overnight that they could use to make backups and do system maintenance. In many organisations that’s now gone, or at least drastically reduced – at the same time as the amount of data to manage has exploded.

Virtualisation has fed these expectations: Business users are well aware that we can fire up a new virtual machine in minutes – we’ve boasted about it enough. So they’re not happy if you tell them it will take half an hour to restore a lost data file, or that you need to shut the system down for maintenance.

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